Topic: The free update, how long does it take to receive it?

How long does it takes for customers who bought the previous version to get the free update?
I have been waiting since several days...

Re: The free update, how long does it take to receive it?

Unfortunately sending out the free upgrade is a manual process and may take a few days depending on demand.

Thanks for your patience!

Felix Turner
SimpleViewer Support Team.

Re: The free update, how long does it take to receive it?

Dear Felix,

I am back from vacations...
it's been a while, what's going on? It's been 20 days now. When will you make available the latest version?

Thanks for updating,
Rafael

Re: The free update, how long does it take to receive it?

Hi,

Sounds like there was an error in getting you the upgrade. Please fill out the form again.

- Felix

Felix Turner
SimpleViewer Support Team.

Re: The free update, how long does it take to receive it?

Felix,
I can't find anymore the link on your website for the people who bought the previous version. Looks like it's gone. I will send to you an email directly with the Paypal #.

Thanks in advance,
Rafael

Re: The free update, how long does it take to receive it?

I also missed the notification about the new version.