Topic: Have license, where do I redownload?

I bought a license for simpleviewer pro in the past, where do I redownload the product?

Re: Have license, where do I redownload?

When you purchased SimpleViewer-Pro, you would have been sent an email which contained a download link.
You can use this link to download the current version of SimpleViewer Pro (of the same major version number of that which you purchased).
If you cannot find the email/link, then please fill in this form: http://simpleviewer.net/support/admin/upgrade.html

Steven Speirs
SimpleViewer Support Team.

Re: Have license, where do I redownload?

When new versions are released - is there an automatic email sent to license holders? I stumbled across a topic here which referred to 2.1.1 being released, but apparently no notification. Also the suggestion to redownload using the original sales link to get the new version could be problematic since the original sales mail says "Please note, the download link will expire after 5 attempts".

I think it's better to have a process where an update/bugfix notification mail is sent out, and the license holder can come to a page to login & get the latest version.

Thanks

Michael.

Re: Have license, where do I redownload?

No, a notification emails are not sent, as with most companies you are required to come to the site and periodically check yourself. Please use your original email to download updates, once you have used your 5 downloads you can use this form to request more.

Mike Richards
SimpleViewer Support Team.

Re: Have license, where do I redownload?

To be notified of SimpleViewer releases, subscribe to the News RSS feed: http://www.simpleviewer.net/news/?feed=rss2 or follow us on Twitter: http://twitter.com/#!/simpleviewer

Felix Turner
SimpleViewer Support Team.

Re: Have license, where do I redownload?

Mike Richards wrote:

as with most companies you are required to come to the site and periodically check yourself. Please use your original email to download updates, once you have used your 5 downloads you can use this form to request more.

Most companies send an email, or have their software periodically check for updates & notify you so you can download the latest. Asking people to come to your site is a bit presumptious & is not modern (compare your approach to Adobe for example).

Twitter is marginally better - particularly if you're a Twitter user - if not, you'll still polling a site. RSS is ok if you use it.

Everyone uses email, and everyone uses the software - so polling or emailing is a courteous way to inform users. As a suggestion, update the gallery-building AIR application to periodically check for updates, or place updates/news in a dismissable window.

Renewing a downloadable situation is weird also.

I think SV could do better considering they've done well so far to attract a good audience.

Last edited by mskuma2 (2010-11-15 21:22:05)