Topic: button for New Gallery or Open Gallery doesn't function

Hi,

I just loaded svBuilder-Pro 2.1.1 and the "New Gallery..." or "Open Gallery..." doesn't function at all.  I even went to the menu bar and it doesn't function.  It use to work fine a day ago.  On the same computer if I were to log into a different account the buttons work fine.  It is a very unusual bug.  I've tried uninstalling and reinstalling with the same results.

Please help!

Thanks!

Re: button for New Gallery or Open Gallery doesn't function

What OS are you using? Does the account that is having the issue have administrator privileges?

Mike Richards
SimpleViewer Support Team.

Re: button for New Gallery or Open Gallery doesn't function

I have Windows Home Premium and yes I do have admin rights to this account.

Re: button for New Gallery or Open Gallery doesn't function

I meant to say I have Windows 7 Home Premium

Re: button for New Gallery or Open Gallery doesn't function

Hi,

You comment about admin or not allowed me to figure it out.  I had added a password on my account.  Now that I removed it, it's working fine again. 

Sounds like a bug that you guys might want to look into in the future and patch the program.  From a user perspective, adding or changing it should affect the ability of the program to function or not.  In anycase, that my humble QA customer opinion.

Re: button for New Gallery or Open Gallery doesn't function

I'm not sure we have a lot of control over this issue as it sound like it has to do with Window 7's User Account Control settings.

Mike Richards
SimpleViewer Support Team.

Re: button for New Gallery or Open Gallery doesn't function

Try this:

1) Close svBuilder-Pro
2) Delete this folder:
Mac: /Users/YOURUSERNAME/Library/Application Support/Adobe/AIR/svBuilder-Pro
PC: “C:\Documents and Settings\Application Data\Adobe\AIR\ELS\svBuilder-Pro”
3) Restart svBuilder-Pro

Felix Turner
SimpleViewer Support Team.