Topic: Pictures wont load

Hello everyone,

I designed my website one year ago with my boyfriend and used tilt-viewer to show pictures I took.

I have a weird problem which happens only sometimes : when I open an album, pictures don't load and all I can get are the grey squares.

What's weird is that sometimes all the albums work, sometimes a few of them don't load whereas the others do, sometimes nothing works at all, and sometimes it works an one computer but not on another.

I guessed it may be an issue about some timer I don't know about, but I really don't know what to do to solve that problem and I'm getting quite desperate about it, as my website is supposed to be a portfolio where I can show what I do for a living...

you can check this out on : www.charliie.com

I hope you'll see what's the problem and that you will be able to help ( I'm not with that boyfriend anymore and he was the web developer, not me  neutral )

Thanks !

Re: Pictures wont load

I've taken a look at all your galleries and the only images I've noticed that look as if they are missing are the first 2 from the 'Le coin d'Antoine' gallery and image #7 in page 1 of the 'Japon' gallery.

The images in the 'Le coin d'Antoine' gallery that appear to be missing are defined in the corresponding XML file as:

<photo imageurl="http://www.charliie.com/xmedia/photos/trans.gif" linkurl="http://www.google.com">

'trans.gif' appears to be a small grey square rather than an actual photograph.

The image in the 'Japon' gallery has the XML entry:

<photo imageurl="http://www.charliie.com/xmedia/photos/voyage/7.jpg" linkurl="http://www.google.com">

Going directly to the image in a browser gives an error 404 (file not found).

Steven Speirs
SimpleViewer Support Team.

Re: Pictures wont load

I think that those missing files are another issue because my main problem is when all the pictures appear as grey squares and nothing loads at all...

I noticed that some pictures could disappear on different albums, and give a 404 error, but some other day it's other pictures and the first ones are fine, I really don't understand !

Re: Pictures wont load

Other than the missing files, your galleries all load fine on my PC (in Firefox 4.0.1, IE9, Chrome 11 and Safari 5.0.5) - no grey squares where images should be.

Make sure that the browsers in which you are seeing the issue have their Adobe Flash Player installations up-to-date.
You can check this by visiting this page in the browsers in question: http://kb2.adobe.com/cps/155/tn_15507.html

Do the computers on which the issue arises have a reliable and stable internet connection?
If you have a copy of a gallery that fails online on your hard drive, try loading it locally rather than online and see if the issue still arises.

Steven Speirs
SimpleViewer Support Team.

Re: Pictures wont load

yes, I've tried macs, pcs, chrome, safari, firefox, all with flash up to date. Sometimes it works perfectly, sometimes not sad

It seems to be an issue related to the internet debit, as if after some time the images wouldnt load. 

I have no idea how to change that so it would work on slower internet connexion...

(I have an adsl connexion that download things at incredible speed, but the pictures still wont load, it's weird, isn't it ?)

Re: Pictures wont load

Steven Speirs wrote:

If you have a copy of a gallery that fails online on your hard drive, try loading it locally rather than online and see if the issue still arises.

The problem is that one galley can one day fail online and the other work perfectly.