• Registered: 2011-05-24
  • Posts: 2

Topic: can't start sv-Builder Pro

The first window of sv-Builder Pro shows the message
"To get started, create a new gallery or open an existing gallery"
After press the button "New gallery" or "open gallery" nothing happend.

I'm using MacBook Pro with Mac OS X 10.6.7 (10J869) and Adobe AIR 2.6
and sv-Builder Pro V2.1.2

Can anybody help me?

  • Registered: 2008-07-06
  • Posts: 6,313

Re: can't start sv-Builder Pro

First of all, try upgrading svBuilder-Pro to the latest version (v2.1.3).
You can download this version using the SimpleViewer Pro link from your purchase email.
Uninstall svBuilder-Pro v2.1.2 first and then install v2.1.3 using the 'svBuilder-Pro.air' file inside the SimpleViewer Pro download package.

If v2.1.3 still fails, then try the following:
1) Close svBuilder-Pro
2) Delete this folder:
Mac: /Users/YOURUSERNAME/Library/Application Support/Adobe/AIR/svBuilder-Pro
PC (XP): C:\Documents and Settings\Application Data\Adobe\AIR\ELS\svBuilder-Pro
PC (Vista, Win7): C:\Users\YOURUSERNAME\AppData\Roaming\Adobe\AIR\ELS\svBuilder-Pro
3) Restart svBuilder-Pro

Steven Speirs
SimpleViewer Support Team