Topic: Can't see the words on svBuilder-Pro startup page

I just purchased and downloaded simpleviewer pro.  When I open it the startup screen has no words at all.  When I use the "new" command from dropdown menus, I have a screen that still has no writing except for the area to drop images.  I am using a MacBook Pro with OS 10.6.6

Re: Can't see the words on svBuilder-Pro startup page

Make sure you have the latest versions of both Adobe Air (v2.6) and svBuilder-Pro (v2.1.3) installed.
If it still does not function correctly, then try the following:

1) Close svBuilder-Pro
2) Delete this folder: /Users/YOURUSERNAME/Library/Application Support/Adobe/AIR/svBuilder-Pro
3) Restart svBuilder-Pro

Steven Speirs
SimpleViewer Support Team.

Re: Can't see the words on svBuilder-Pro startup page

Steven,
thanks for this but it didn't fix the problem.  what's next?  I had an earlier version of simpleviewer pro that worked quite well, but somehow lost it during a transfer from my old computer to this one. By the way, once I use the dropdown menu, I can upload photos, but that's it/

Last edited by Mozelle (2011-05-25 11:42:16)