1 Topic by Ruud Westerhout (edited by Ruud Westerhout 2011-07-10 08:40:27)

  • Registered: 2010-11-14
  • Posts: 9

Topic: SimpleViewer Pro does not function anymore (solved !)

Hello all,

I must confess I am not dropping by a lot here, as all was working fine until recently.
I opened the program today and both the buttons new gallery or open gallery in svBuilder seem to be out of function.

I have since updated to latest Adobe Air 2.7, I have updated to latest SV 2.1.3 but the result is still the same.

Uninstall and install did not help either.
I uninstalled a program from Sony PMB (or something) to download from Camera, is also did not help.

I tried on another computer running W-7, that one seems to be fine.

The search did not lead me to an answer (yet) but maybe some of You are able to easily tell me the reason behind this.

I am using MS Vista 64 and it is updated to all the latest updates.

regards and thanks for help in advance,

Ruud

  • Registered: 2008-07-06
  • Posts: 6,334

Re: SimpleViewer Pro does not function anymore (solved !)

Try this:

1) Close svBuilder-Pro
2) Delete this folder:
C:\Users\your_username\AppData\Roaming\Adobe\AIR\ELS\svBuilder-Pro”
3) Restart svBuilder-Pro

You could also try running svBuilder-Pro by right-clicking the desktop icon and selecting 'Run as administrator'.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2010-11-14
  • Posts: 9

Re: SimpleViewer Pro does not function anymore (solved !)

Hi Steven,

this is so perfect.
Yes, deleting the folder solved the problem. Spend some good time rtying but gave up, this solution is so easy. Thank You !! VERY VERY much.

Any reason for this mistake, or "something I will probably never know" :)

Best regards,
Ruud

  • Registered: 2008-07-06
  • Posts: 6,334

Re: SimpleViewer Pro does not function anymore (solved !)

I do not know the root of the problem, so I cannot tell you if or when it might happen again and what, if any, steps you could take to avoid it in the future. However, you now have a fix if you encounter it again.

Steven Speirs
SimpleViewer Support Team