Topic: gallery.xml flash works, but iphone version fails

Hello,

we have the pro package of simpleviewer.

Now we have a little problem:

the flashversion is ok, but the Apple version is not working:

http://www.xmc-computer.com/flashtest.html

The BaseURL is:
http://www.xmc-computer.com/flashgal/svmanager/g6545/

And the simpleviewer.js is there:
http://www.xmc-computer.com/flashgal/sv … eviewer.js

On a windows 7 machine with Firefox and flash plugin the gallery works.

but when we try to open it from an iPhone, there is the message "gallery.xml not found".

Do you have any suggestions, what we could do to solve this problem?

Re: gallery.xml flash works, but iphone version fails

I notice you are using SimpleViewer-Standard v2.1.1.
Please upgrade to the latest version (v2.2.0) as many bugs have been fixed since v2.1.1.
Please see the 'Version History' for details: http://simpleviewer.net/simpleviewer/history.html
Instructions for 'Upgrading SimpleViewer' can be found here: http://simpleviewer.net/simpleviewer/su … grade.html
Instructions for 'Upgrading svManager' can be found here: http://simpleviewer.net/svmanager/support/#upgrade

Steven Speirs
SimpleViewer Support Team.

Re: gallery.xml flash works, but iphone version fails

Hello,

now i changed the code to use the simpleviewer PRO 2.2 swf file.

but the problem is still there.

the images are only displayed in the flash version, not in the iphone.

it seams that the NON-Flashversion is ignoring the baseUrl VAR.

do you have any other suggestions.

thank you.

Re: gallery.xml flash works, but iphone version fails

Your gallery includes the following line:

<script type="text/javascript" src="http://www.xmc-computer.com/flashgal/svmanager/g6545/svcore/js/simpleviewer.js"></script>

... and the JavaScript file is still the SimpleViewer-Standard v2.1.1 file.
The g6545 gallery should be upgraded by replacing the gallery's 'svcore' folder with the v2.2.0 'svcore' folder.

Also, you could remove the following line from your embedding code:

flashvars.galleryURL = "http://www.xmc-computer.com/flashgal/svmanager/g6545/gallery.xml";

It is not required if the 'gallery.xml' file is located in the folder specified by the baseURL.

Once your gallery has been upgraded to v2.2.0, you could also change the following embedding code to the new format.
Change:

jQuery(document).ready(function () {
SV.simpleviewer.load("sv-container", "100%", "100%", "222222", true, flashvars,null,null);

... to:

simpleviewer.ready(function () {
simpleviewer.load("sv-container", "100%", "100%", "222222", true, flashvars);

The two trailing 'null' values can also be removed from the simpleviewer.load() function.

Steven Speirs
SimpleViewer Support Team.

Re: gallery.xml flash works, but iphone version fails

If you cannot find your purchase email or you link has expired, please fill in this form to request a new link.

Steven Speirs
SimpleViewer Support Team.

Re: gallery.xml flash works, but iphone version fails

hello steven, i've allready done this on 03-11-2011.
but i got still no replay. can you please help me.
thanks markus

Re: gallery.xml flash works, but iphone version fails

The documentation on the SimpleViewer Pro Product Upgrade Request page states:

If your upgrade request is authorized you will receive a response via email in the next 3 business days.

... and 3 business days have not yet elapsed.
However, I have contacted the correct department on your behalf and you should hopefully hear from them soon.
Thank you for your patience.

Steven Speirs
SimpleViewer Support Team.

Re: gallery.xml flash works, but iphone version fails

hello,

now i recieved a download link. smile

sad
BUT it is for the wrong product.

I bought the full package for 150$.
And the download link is only for simpleviewer pro.

Sorry steven, please let them send me the right link.

thank you for your help.

markus

Re: gallery.xml flash works, but iphone version fails

Sorry for the inconvenience.
I have sent another email and this should hopefully be sorted out for you soon.

Steven Speirs
SimpleViewer Support Team.

Re: gallery.xml flash works, but iphone version fails

Hello Steven,

i'm sorry, but i lost your mail.

can you please send me an link to the actual Download of the package.

thank you very much.

best regards markus

Re: gallery.xml flash works, but iphone version fails

I personally do not have the ability to generate download links (or search through transaction records).
The only way to request a new download link is to fill in the Upgrade Request Form.
This will ensure that the relevant information is passed on the the correct department who will be able to process your request and provide you with a new download link.

Steven Speirs
SimpleViewer Support Team.