Topic: can't get SV Manager to work

I installed and browsed to the admin log in and logged in and then was forwarded to this message.


The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@rothmarketing.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I have tried reinstalling several times, changed permissions and even php handling but still no go. I also tried on more then one server and still can't get it to work. below is the url any ideas would be greatly appreciated.


www.rothmarketing.om/svmanager

Re: can't get SV Manager to work

It seems like your server does not support php – please check this out first.

Have you installed the free  svManager server compatibility test?  It's easier to diagnose server problems with the test than with svManager.

jack

Jack Hardie
SimpleViewer Support Team.

Re: can't get SV Manager to work

Yes I did the test and is says everything is good. you can see the test here http://www.hitechwindows.ca/svmtest/ on the server I would like it to work on although the other link I had was for another server of mine.

Re: can't get SV Manager to work

So are we ok now?

jack

Jack Hardie
SimpleViewer Support Team.

Re: can't get SV Manager to work

No I did the test but the svmanager still doesn't work.

Re: can't get SV Manager to work

I'm a bit confused now. Can we have a recap?

Which server are you trying to get working with svManager?

Is the test working ok on this server?

What's the problem on this server with svManager?

jack

Jack Hardie
SimpleViewer Support Team.

Re: can't get SV Manager to work

Hi sorry for the confusion but yes it does work on the right server

Re: can't get SV Manager to work

here is the installation I am trying to get to work and it is on the same server that the test was run on. http://www.hitechwindows.ca/svmanager and below is the error I get once I sign in with the default admin passord


Not Found

The requested URL /svmanager 5/{Array['PHP_SELF']} was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server at www.hitechwindows.ca Port 80

Re: can't get SV Manager to work

This is what I'm seeing:

Test installation works fine on http://www.hitechwindows.ca/svmtest/

File not found 404 error on http://www.hitechwindows.ca/svmanager/

File not found when I try to browse to other files that should be in the svmanager directory
e.g http://www.hitechwindows.ca/svmanager/data/index.html

I guess you have already done the obvious checks using ftp on the server but could you please check again:

  • Is the svmanager folder actually there?

  • Is there anything inside the folder?

  • Is the name spelled right?

  • Is it located side by side with the svmtest folder?

  • Is there an .htaccess file in the web root or in the svmanager folder that could be denying access or redirecting?

  • What are the permission settings for the svmanager folder?

File not found is such a basic thing and it generally means what it says so it's hard to think what else might be wrong.

jack

Jack Hardie
SimpleViewer Support Team.

Re: can't get SV Manager to work

Sorry it seems that my link keeps getting cut off and the wrong one shows it is here http://www.hitechwindows.ca/svmanager6/ and yes the SVmanager is there .
it is in the root folder along with website files.
the name is spelled right.
It is located side by side with svmtest.
There is a blank .htaccess file which I tried removing but it didn't make a difference.
the permissions were are set as follows but once I do then nothing works see example of what happens here http://www.hitechwindows.ca/svmanager 5/

The minimum files that need to be set to 0777 are the following:
- the svmanager folder itself
- the svmanager/data folder
- all the files inside the svmanager/data folder

Re: can't get SV Manager to work

Well we are making progress – I can browse to the login page  smile

And then I get the same message as you  sad

That {Array['PHP_SELF']} in the error message is totally new to me – I've never seen it on any other server. But it does give me a clue to what the problem might be.

We need to run some tests. I could create a test script and email it to you tomorrow. Or if you want to trust me with your ftp login then email it to me via the forum and I'll run a test myself.

jack

Jack Hardie
SimpleViewer Support Team.

Re: can't get SV Manager to work

Certain strings of characters in the svManager code on your server are being corrupted. I think the problem is either with your ftp program or your unzip program.

Specifically, whenever the characters {$_ occur together in that order than the brace character is encoded so it ends up on the server as %7b$_. This aint gonna work as computer code.

I'll email you with more details on how to pin down the problem to ftp or zip and where to go from there.

jack

Jack Hardie
SimpleViewer Support Team.