Topic: installation not working

zip file downloaded

but when i agree to terms on adobde air popup nothing happens

heres contents of my install log


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[2012-03-23:16:05:24] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-23:16:05:24] Commandline is:
[2012-03-23:16:05:24] Installed runtime (2.6.0.19140) located at C:\Program Files\Common Files\Adobe AIR
[2012-03-23:16:05:28] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-23:16:05:28] Commandline is:
[2012-03-23:16:05:28] Installed runtime (2.6.0.19140) located at C:\Program Files\Common Files\Adobe AIR
[2012-03-23:16:05:39] Starting runtime update. Updating runtime from version 2.6.0.19140 to version 3.1.0.4880
[2012-03-23:16:05:39] Installing msi at c:\docume~1\matthew\locals~1\temp\air295.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-03-23:16:06:08] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-23:16:06:08] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-03-23:16:06:08] Runtime Installer end with exit code 0
[2012-03-23:16:06:10] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-23:16:06:10] Commandline is: -installupdatecheck
[2012-03-23:16:06:10] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-23:16:06:11] Performing pingback request
[2012-03-23:16:06:12] Pingback request completed with HTTP status 200
[2012-03-23:16:06:12] Starting runtime background update check
[2012-03-23:16:06:12] Begin Background update download from http://airdownload.adobe.com/air/3/back … 880/update
[2012-03-23:16:06:12] Unpackaging http://airdownload.adobe.com/air/3/back … 880/update to C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\Updater\Background
[2012-03-23:16:06:12] Runtime update not available
[2012-03-23:16:06:12] Unpackaging cancelled
[2012-03-23:16:06:12] Runtime Installer end with exit code 0
[2012-03-23:16:46:54] Runtime Installer end with exit code 6
[2012-03-26:12:40:31] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:40:31] Commandline is: "C:\Documents and Settings\All Users\Documents\My Dropbox\WEBCLIENTS\000chris_docs\simple viewer\simpleviewer_pro_230\svBuilder-Pro.air"
[2012-03-26:12:40:31] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:40:34] Unpackaging file:///C:/Documents%20and%20Settings/All%20Users/Documents/My%20Dropbox/WEBCLIENTS/000chris_docs/simple%20viewer/simpleviewer_pro_230/svBuilder-Pro.air to C:\Documents and Settings\Matthew\Local Settings\temp\fla19.tmp
[2012-03-26:12:40:40] Application signature verified
[2012-03-26:12:40:40] Unpackaging/validation complete
[2012-03-26:12:40:40] No app located for appID 'svBuilder-Pro' and pubID ''
[2012-03-26:12:41:00] Converting unpackaged application to a native installation package in C:\Documents and Settings\Matthew\Local Settings\temp\fla1A.tmp
[2012-03-26:12:41:01] Native installation package creation succeeded
[2012-03-26:12:41:01] Starting app installation to C:\Program Files. Installing app svBuilder-Pro version 2.3.0 using the source file at file:///C:/Documents%20and%20Settings/All%20Users/Documents/My%20Dropbox/WEBCLIENTS/000chris_docs/simple%20viewer/simpleviewer_pro_230/svBuilder-Pro.air
[2012-03-26:12:41:01] Installing msi at C:\Documents and Settings\Matthew\Local Settings\temp\fla1A.tmp\setup.msi with guid {28EB5949-8EBA-AEC7-3833-22389A0B9039}
[2012-03-26:12:41:10] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:41:10] Launching subprocess with commandline C:\Program Files\svBuilder-Pro\svBuilder-Pro.exe
[2012-03-26:12:41:11] Application Installer end with exit code 0
[2012-03-26:12:41:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:41:14] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:41:14] Commandline is: -eula
[2012-03-26:12:41:14] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:41:15] Starting eula display
[2012-03-26:12:41:18] Finished eula display
[2012-03-26:12:41:18] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:41:18] Runtime Installer end with exit code 0
[2012-03-26:12:41:18] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:42:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:42:54] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:42:54] Commandline is: -eula
[2012-03-26:12:42:54] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:42:55] Starting eula display
[2012-03-26:12:42:59] Finished eula display
[2012-03-26:12:42:59] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:42:59] Runtime Installer end with exit code 0
[2012-03-26:12:42:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:46:48] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:46:48] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:46:48] Commandline is: -eula
[2012-03-26:12:46:48] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:46:49] Starting eula display
[2012-03-26:12:46:51] Finished eula display
[2012-03-26:12:46:51] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:46:51] Runtime Installer end with exit code 0
[2012-03-26:12:46:51] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:47:02] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:47:02] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:47:02] Commandline is: -eula
[2012-03-26:12:47:02] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:47:02] Starting eula display
[2012-03-26:12:47:11] Finished eula display
[2012-03-26:12:47:11] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:47:11] Runtime Installer end with exit code 0
[2012-03-26:12:47:11] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:50:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:50:37] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:50:37] Commandline is: -eula
[2012-03-26:12:50:37] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:50:38] Starting eula display
[2012-03-26:12:50:59] Finished eula display
[2012-03-26:12:50:59] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:50:59] Runtime Installer end with exit code 0
[2012-03-26:12:50:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:51:09] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:51:09] Commandline is: "C:\Documents and Settings\All Users\Documents\My Dropbox\WEBCLIENTS\000chris_docs\simple viewer\simpleviewer_pro_230\svBuilder-Pro.air"
[2012-03-26:12:51:09] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:51:09] Unpackaging file:///C:/Documents%20and%20Settings/All%20Users/Documents/My%20Dropbox/WEBCLIENTS/000chris_docs/simple%20viewer/simpleviewer_pro_230/svBuilder-Pro.air to C:\Documents and Settings\Matthew\Local Settings\temp\fla25.tmp
[2012-03-26:12:51:11] Application signature verified
[2012-03-26:12:51:11] Unpackaging/validation complete
[2012-03-26:12:51:11] Installed app (svBuilder-Pro) located at C:\Program Files\svBuilder-Pro\svBuilder-Pro.exe
[2012-03-26:12:51:17] Launching subprocess with commandline C:\Program Files\svBuilder-Pro\svBuilder-Pro.exe
[2012-03-26:12:51:17] Application Installer end with exit code 0
[2012-03-26:12:51:17] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:51:17] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:51:17] Commandline is: -eula
[2012-03-26:12:51:17] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:51:18] Starting eula display
[2012-03-26:12:51:21] Finished eula display
[2012-03-26:12:51:21] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:51:21] Runtime Installer end with exit code 0
[2012-03-26:12:51:21] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:53:26] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:53:26] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:53:26] Commandline is: -eula
[2012-03-26:12:53:26] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:53:27] Starting eula display
[2012-03-26:12:53:35] Finished eula display
[2012-03-26:12:53:35] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:53:35] Runtime Installer end with exit code 0
[2012-03-26:12:53:35] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:12:56:08] Application Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:56:08] Commandline is: "C:\Documents and Settings\All Users\Documents\My Dropbox\WEBCLIENTS\000chris_docs\simple viewer\simpleviewer_pro_230\svBuilder-Pro.air"
[2012-03-26:12:56:08] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:56:09] Unpackaging file:///C:/Documents%20and%20Settings/All%20Users/Documents/My%20Dropbox/WEBCLIENTS/000chris_docs/simple%20viewer/simpleviewer_pro_230/svBuilder-Pro.air to C:\Documents and Settings\Matthew\Local Settings\temp\fla2B.tmp
[2012-03-26:12:56:11] Application signature verified
[2012-03-26:12:56:11] Unpackaging/validation complete
[2012-03-26:12:56:11] Installed app (svBuilder-Pro) located at C:\Program Files\svBuilder-Pro\svBuilder-Pro.exe
[2012-03-26:12:56:14] Launching subprocess with commandline C:\Program Files\svBuilder-Pro\svBuilder-Pro.exe
[2012-03-26:12:56:14] Application Installer end with exit code 0
[2012-03-26:12:56:14] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:12:56:14] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:12:56:14] Commandline is: -eula
[2012-03-26:12:56:14] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:12:56:15] Starting eula display
[2012-03-26:12:56:19] Finished eula display
[2012-03-26:12:56:19] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:12:56:19] Runtime Installer end with exit code 0
[2012-03-26:12:56:19] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2012-03-26:13:00:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2012-03-26:13:00:19] Runtime Installer begin with version 3.1.0.4880 on Windows XP x86
[2012-03-26:13:00:19] Commandline is: -eula
[2012-03-26:13:00:19] Installed runtime (3.1.0.4880) located at c:\Program Files\Common Files\Adobe AIR
[2012-03-26:13:00:19] Starting eula display
[2012-03-26:13:00:21] Finished eula display
[2012-03-26:13:00:21] Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2012-03-26:13:00:21] Runtime Installer end with exit code 0
[2012-03-26:13:00:21] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)


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look forward to hearing from you and sorting this

Re: installation not working

The 'Could not create a file at...' entries in the install log make me think it might have something to do with permissions.
Make sure that you are logged into Windows as an administrator.
Also, you could try uninstalling Adobe AIR and rather than simply reinstalling it by double-clicking the install file, try using the right-click 'Run as administrator...' option. Once Adobe AIR has been reinstalled, continue to install svBuilder-Pro as normal.

Adobe's own Troubleshoot AIR installation | Windows page may also be helpful.

Steven Speirs
SimpleViewer Support Team.

Re: installation not working

have tried those things  .air installs fine

its the link to  svBuilder-Pro.air  that isnt going anywhere.....


cheers

Re: installation not working

have tried those things  .air installs fine

Apologies if you have already tried this but can you please confirm that you installed Adobe AIR by right-clicking the installation file and selecting 'Run as administrator...' (and not just by double-clicking the file).

Being that the install log notes that 'Could not create a file at C:\Documents and Settings\Matthew\Application Data\Adobe\AIR\eulaAccepted', you could try navigating to this folder in Windows Explorer and make sure that it is not 'Read-only' (via the right-click 'Properties' option).

Steven Speirs
SimpleViewer Support Team.

Re: installation not working

cheers

that folder WAS 'read only'

thanks