• Registered: 2012-04-04
  • Posts: 2

Topic: installation problem

I think that I am missing something very basic like if it was a snake it would bite me.

I've just purchased and installed SimpleViewer Pro on my local machine and love it.  But for some reason I cannot get it to load on my wordpress site.  Everytime I try to install the plugin, it fails. What am I missing?

  • Registered: 2008-07-06
  • Posts: 6,334

Re: installation problem

In order to create a SimpleViewer gallery in a WordPress post your could either:

(1) Use WP-SimpleViewer, the dedicated SimpleViewer WordPress Plugin
It can be downloaded from this page (which also includes instructions for use): http://www.simpleviewer.net/simpleviewe … pleviewer/
Please make sure that all requirements are met: http://www.simpleviewer.net/simpleviewe … iewer/#req
WP-SimpleViewer can be upgraded from SimpleViewer-Standard (which it comes with) to SimpleViewer-Pro by following the instructions here: http://www.simpleviewer.net/simpleviewe … iewer/#pro

... or:

(2) Use svBuilder-Pro (or any other method of your choice) to create your gallery on your computer, upload the entire gallery folder (not just the contents) to your web server using an FTP program such as Filezilla and then embed the gallery in a WordPress post using one of the two methods described here: http://simpleviewer.net/simpleviewer/su … l#external

Everytime I try to install the plugin, it fails.

If you are trying to install WP-SimpleViewer and have made sure that all the requirements are met, please explain in greater detail what goes wrong. At what point do you run into trouble? Is is when trying to activate the plugin? Do you see any error messages?

Steven Speirs
SimpleViewer Support Team
  • Registered: 2012-04-04
  • Posts: 2

Re: installation problem

the free version downloads and works well but I still cannot get the pro version that I paid for to work online, just locally.  I am getting quite frustrated and almost to the point of asking for a refund.
I've copied and uploaded the files like the upgrade instructions say, and it tries to work but all I see are the sample images.
I tried installing again and the error message I see is "installation failed"

  • Registered: 2008-07-06
  • Posts: 6,334

Re: installation problem

I still cannot get the pro version that I paid for to work online, just locally.

If you can create and view a gallery locally, then it is this gallery folder that you should upload to your web server.

all I see are the sample images.

This sounds like you have perhaps uploaded the sample 'web' gallery from within the SimpleViewer-Pro download package rather than your own gallery folder.

I tried installing again and the error message I see is "installation failed"

Are you trying to install WP-SimpleViewer (the WordPress plugin) or svBuilder-Pro (the Adobe AIR desktop application)?
How far into the installation process do you get before the error message appears?
What exactly does the error message say? Is it only 'Installation Failed' or is there more text which might help me diagnose the problem? Would you be able to upload a screenshot somewhere so that I can see what you are seeing?

Steven Speirs
SimpleViewer Support Team