Hi Steven

Thanks for your prompt reply.

I tried including the following line in my HTML header:
<meta http-equiv="Cache-Control" content="no-transform">

However, it doesn't appear to work.

I also tested your online demo version on my iPhone (O2), which also doesn't work either.

I read the JQuery bug ticket which you mentioned. I notice that it was posted 14 months ago and it's status is "won't fix" and the ticket is closed.

Am I correct in concluding that the SimpleViewer will not work with at least 48% (market share of O2, T-mobile/Orange in the UK) of mobile devices?

Thanks again for your help

Rich

I have just purchased SV after considerable research into the right product to use. I am redeveloping my photography website to remove flash and make it more user friendly for mobile platforms. Ive gone to great lengths over this, and decided on using a well know product utilizing responsive templates to build the main site, and SV for the galleries because of the compatibility with mobile. After playing with one gallery I looked on here fr some tips and came across this thread.....so now Im shocked to find that SV will work as I wanted on mobile, but not on 3G!

I appreciate that whilst it may be the carriers that are causing the problem, there is no information regarding this potential deal breaker on the SV site. There should be a disclaimer pointing this out so that purchasers can be better informed. We should be aware before making a purchase so that options not using jquery, or whatever it is that breaks the content, can be considered.

There seems to be some potential fixes, which again SV should at the least be including in documentation, not just merely pointing towards with links in a forum. This seems to me to be a major problem, given that content will not be displayed if a mobile browser is using 3g, and there will be a large percentage of people who have unlimited data and use 3g constantly.

Rant over, could anyone explain how these fixes should be implemented, in a way a child could understand? I have no knowledge of css, html etc and although Ive read the links to fixes they have totally lost me. Any help and advise would be greatly appreciated.

Not at all. I understand your concerns and have contacted the developers about this issue. It would be great if SimpleViewer could work across all 3G networks.

Hopefully the developers will come up with a solution but I do not know at this juncture whether or not it is possible.

You could pass a variable in the query string of a URL to force SimpleViewer to display the gallery using the Mobile Player but this would not help. It is not just the browser detect that is failing. Both the Flash Player and Mobile Player currently rely on the 'simpleviewer.js' file to function and I suspect it is this file that is affected by content modification and causing the problem.

@Philn67

Looks like we posted at the same time.

Absolutely. As I mentioned above, it would be great if SimpleViewer could work across all 3G networks and I am grateful that you took the time to report the issue.
Unfortunately, I do not currently have a solution to the problem (and I am not sure there is one) but I have alerted the developers and, if anything can be done, the issue is in the right hands.

Unfortunately, RichieRoo tried the most promising of possible solutions and it did not seem to work:

The only real solution that they could implement would be to turn off content modification and I think it is more than unlikely that they would do so from the request of a customer. With content modification present, it is currently up to the authors of every web site which is broken by content modification to find a workaround, which looks to be a challenge with complex JavaScript involved.

Hi chaps

I've noticed that a number of people recommend using Google CDN to get around the 3G modification issue (like this).

I won't pretend to understand what they're talking about, but does this mean that you guys could upload the generic SimpleView JQuery files to Google CDN, then we could change the location of the JQuery reference of the in the HTML (a bit like this)?

Just a thought

Rich

Last edited by RichieRoo (2012-07-11 11:19:45)

Added FAQ item here: http://www.simpleviewer.net/simpleviewe … trouble_15

No. Unfortunately, there are no further developments on this issue.
All I can suggest at the moment is that users contact their own 3G providers to see if it is possible (and if so, how) to turn off content modification on their accounts.

@adrianturpin

For your own website's galleries, try creating an .htaccess file containing the following code (or if you have an existing .htaccess file, add the code to the file) and upload it to your website's root directory. Several users have had success with this method. (Please note that this requires an Apache server.)

<IfModule mod_headers.c>
Header set Cache-Control "no-transform"
</IfModule>

Hi Steven

Okay, its getting a bit complicated. I've contacted NamesCo who do my hosting and this is their reply:

Unfortunately, mod_rewrite is not available on our hosting packages as this is a module for Apache servers and we run Zeus. We do however, offer an alternative, more powerful rewrite facility on all of our Linux hosting packages.

The Zeus Rewrite functionality works in a similar way but has a slightly different syntax. Simply create a file called 'rewrite.script' in your web directory and enter your rewrite rules.

The full Zeus Web Server documentation (including Zeus rewrites) can be downloaded from here:
- http://support.zeus.com/zws/media/docs/ … rGuide.pdf

We also have a few example rewrite scripts which you can find located in the Knowledge Base section of your online control panel, as well as that a quick Internet search should also find you some example Zeus scripts for rewriting URLs in common CMS systems such as Drupal and Wordpress. Although please keep in mind that we cannot convert your scripts for you or write new ones on your behalf.

Further information on how to use Zeus Rewrite on our platform is available on our Knowledge base:
- http://www.names.co.uk/knowledge/search … us+rewrite

I do have an .htaccess file already (although it is hidden and you use a little program provided by them to change it) and that is set to re-direct error 404 codes.

This is all getting a bit beyond my level so will need help to get any further.

Cheers,
Adrian

Hi Steven

Just to keep you up to date.

I wrote to O2 and subsequently had a lengthy chat with someone in their complaints department. He promised to investigate and did get back to me a week or so later. He said he had spoken to the technical boffins and basically there is nothing that they can (read 'are willing') to do. Apparently their responsibility stops at the full functionality of their own website. I pointed out that this is affecting thousands and thousands of businesses and websites and that many people will be unaware, as I was for quite some time. He did however say that the 4G network, when it becomes widely available and in use, will not cause these kind of problems.

Not much help and doesn't solve our problem at the present time. Are your developers still looking at possible solutions / workarounds?

Cheers
Adrian