• Registered: 2012-06-21
  • Posts: 1

Topic: Install Issue

Just purchased version 2.3.0 and attempted install to no avail - after selection of installing shortcut and running program after install screen, the installer hangs up and locks up.

On Adobe Air 3.3, Windows 7 Pro 64bit.

  • Registered: 2008-07-06
  • Posts: 6,331

Re: Install Issue

I would first try uninstalling and reinstalling Adobe AIR. Also, rather than just double-clicking the installation file, try right-clicking it and selecting 'Run as administrator'.
Then try reinstalling svBuilder-Pro by following the instructions here.

If you continue to experience difficulties, take a look at the Troubleshoot AIR installation | Windows page to see if any of the suggestions there help.

Steven Speirs
SimpleViewer Support Team