Topic: Pictures won't show - only white X'es

Hi community,

After a long time using simple viewer free without any problems, I just purchased simple Viewer Pro in order to have the iPhone support. I and a new gallery with the accompanying SV-Builder Pro and saved the gallery in a folder in my documents. After that I just put the whole folder in the root directory of my website: www.bettina-castell.de

But it is not displaying any images? I already double checked the xml file and the paths etc. but it seems to be alright. Also locally it works alright but on the web it just doesn't work!  sad  sad  sad

Please help me - it really would mean a lot to me!

Thank you guys so much already in advance,

Jasper from Germany

Re: Pictures won't show - only white X'es

Trying to view the first image in your gallery located here: http://www.bettina-castell.de/images/image0.jpg
... results in an error 403 (forbidden).

Try checking the permissions on your gallery, 'image' and 'thumbs' folders (and the images themselves) on your web server using a suitable FTP program.

Steven Speirs
SimpleViewer Support Team.

Re: Pictures won't show - only white X'es

Thank you a lot for the quick answer! I changed the permissions for all the single pictures as well as the gallery and basically I gave every single permission (everybody: owner,group and others can read write and execute - being unsafe?). I use cyberduck for FTP.

However I am still only seeing white x'es. sad

Last edited by jasper_muc (2013-02-05 18:20:01)

Re: Pictures won't show - only white X'es

Please see this FAQ which deals with seeing crosses where images should be:
My images show locally, but not when I upload them to my webserver. Why?

Perhaps your web host has hotlink protection (the inability to link directly to images on your web server) activated on your hosting account. Try contacting your web host to see if this is the case and, if so, if it can be removed from your account.

Steven Speirs
SimpleViewer Support Team.

Re: Pictures won't show - only white X'es

I read the post in the faq and I know about the hotlink protection nothing of that helps. That is why I posted, that I used simple viewer before with the free version and it worked. Now I can't get it working.  sad

Re: Pictures won't show - only white X'es

If your images have been uploaded to the 'images' folder at the root of your web space, their file names are correct (taking into account case-sensitivity), the permissions of the images and all parent folders are readable and you do not have hotlink protection enabled on your account, then you should be able to view the first image at this location:
http://www.bettina-castell.de/images/image0.jpg
... but the image is not displayed due to an 'Access forbidden!' error.

Try contacting your web host to find out why this may be as the 'Access forbidden!' error is the reason why your gallery does not display your images.

Steven Speirs
SimpleViewer Support Team.

Re: Pictures won't show - only white X'es

jasper_muc wrote:

Thank you a lot for the quick answer! I changed the permissions for all the single pictures as well as the gallery and basically I gave every single permission (everybody: owner,group and others can read write and execute - being unsafe?). I use cyberduck for FTP.

However I am still only seeing white x'es. sad

I had the same problem!
The problem was solved when i went to the Cyberduck
>options (apple+,)
>Data Transferes,
> rights / berechtigungen (the second option in the table)
>  change uploads
> for Data Owner/Group/Others, read√
> Owner, write√
> Owner/Group/Others, carry out (Ausuführen)√

the uploading of the files out of simple viewer  workjed well (as they should ) after this!

Interestingly i have not experienced it with other programs to date... use cyberduck a lot in the past and have not been in the option fields like this!!
I have german version and do not know the exact translations sorry for any confusions!
Rupert!

Re: Pictures won't show - only white X'es

I'm having this exact same issue.

http://emilywarrenart.com/emilywarrenart/index.html

I've checked with my host and hotlink protection is NOT enabled. I am able to direct link to any image on my server besides anything in the "images" or "thumbs" folder. The images are the same names uploaded as they are on my local server, and the same names that Simple Viewer uses to point to, so there is no discrepancy there.

I am using svBuilder-Pro and Cyberduck. I also tried the permissions thing rwarren suggested on Cyberduck and this did not work either. Should I be trying a different FTP program or is this a known issue with svBuilder-Pro?

Re: Pictures won't show - only white X'es

Addendum-

I just tried uploading the same image in the "images" folder of the gallery, and then just outside the "images" folder in the parent folder. The one outside the "images" folder works but you can not get to the one inside it.

Outside images folder
http://emilywarrenart.com/emilywarrenart/test.jpg

Inside
http://emilywarrenart.com/emilywarrenar … s/test.jpg

I hope this helps?

Re: Pictures won't show - only white X'es

Okay- I was able to fix the issue simply by switching FTP programs. The images work now using Filezilla. I recommend this to anyone having this issue!

http://emilywarrenart.com/filezilla/index.html

Re: Pictures won't show - only white X'es

I'm glad you've been able to resolve your problem.
Thank you for posting back to let me know.
Perhaps Cyberduck was set to use the wrong transfer type (ASCII vs Binary). (Filezilla has the transfer type set to 'Auto' by default and determines which mode would be best for each file it uploads.)

Steven Speirs
SimpleViewer Support Team.