• Registered: 2010-05-28
  • Posts: 13

Topic: Mobile thumbnails not displaying

When I go to http://treeserviceworcesterma.com/gallery1-test/ on my iPhone the thumbnails don't display at all. However, I can still see the outlines for them. When I click on the photos, it works fine.

Do I need to install the Pro version? If so, how do I recover my license number? I bought it before but lost the email/number

Your help is appreciated, thanks!

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Mobile thumbnails not displaying

The filenames for your thumbnails (in the thumbURL attributes) are incorrect in your gallery's XML file: http://treeserviceworcesterma.com/galle … allery.xml
All your thumbnails have lowercase .jpg file extensions but the file extensions in the thumbURLs in your gallery's XML file are uppercase .JPG (and your web server is case sensitive). Change:

thumbURL="thumbs/DSCN0545.JPG"

... to:

thumbURL="thumbs/DSCN0545.jpg"

... and do likewise for all other thumbURLs.
(If the thumbnails specified in the thumbURLs do not exist, the Flash Player will default to using the imageURLs instead. The Mobile Player will not.)

Steven Speirs
SimpleViewer Support Team
  • Registered: 2010-05-28
  • Posts: 13

Re: Mobile thumbnails not displaying

Thank you so much Steven, that worked but now for some reason the image quality on the Thumbnails decreased. Any ideas why?

Take a look at the one on the site currently at http://treeserviceworcesterma.com/gallery1/ and compare the thumbnail quality to http://treeserviceworcesterma.com/gallery1-test/

Thanks

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Mobile thumbnails not displaying

The thumbnails in both galleries look identical to me (and from your code, it looks like they should be identical).
In your http://treeserviceworcesterma.com/gallery1/ gallery, your thumbURLs are invalid and the gallery uses the imageURLs instead.
In your http://treeserviceworcesterma.com/gallery1-test/ gallery, your thumbURLs are valid but point to images identical to the imageURLs in the first gallery.

You might find that your thumbnails look better if they are displayed at their actual size, so rather than use 700 x 525 images (as your http://treeserviceworcesterma.com/gallery1-test/ gallery does), try using dedicated thumbnails at the thumbWidth and thumbHeight dimensions used in your gallery's XML file (100 x 100).

If using svBuilder to create your gallery, thumbnails will be generated for you (from your original images) at the specified size and the appropriate thumbWidth and thumbHeight values will be set in the gallery's XML file.

Steven Speirs
SimpleViewer Support Team