• Registered: 2013-03-26
  • Posts: 1

Topic: SimpleViewer Pro will not install

Hello,

I just purchased this online. When I install, I get this message:

Sorry, an error has occurred. This application can not be installed because this installer has been misconfigured. Please contact the application author for assistance.

Is there another link I can access to re-download?

Thanks for your response.

Janet

  • Registered: 2008-07-06
  • Posts: 6,331

Re: SimpleViewer Pro will not install

Please see the Installation Issues section of the svBuilder-Pro User Guide to see if any of the suggestions help.

Before trying to install a new version of svBuilder-Pro, completely uninstall any previous version and empty your trash afterwards. Also, make sure that you do not have any version of svBuilder-Pro on an external drive connected to your computer when trying to install the application.

Is there another link I can access to re-download?

There is only one download link but if you have successfully unzipped the download file without any errors, then the svBuilder-Pro.air installation file will be OK.

Steven Speirs
SimpleViewer Support Team