• Registered: 2010-11-09
  • Posts: 23

Topic: svbuilder-Pro doesn't work anymore

My sv-Builder does not want to add images anymore, it does not react anymore, I have tried to reinstall it again but it says that the configuration has changed and does not let me install it.
I have a Mac OS X version 10.8.4
Please your help I need to work!
Thank you

Order date: Dec 23, 2011 4:25 PM PST
Google order number: 456609641575238   
Shipping Status      Qty     Item      Price    
  Digital delivery     1    SimpleViewer-Pro  -  Item Number: SV_PRO_2    $45.00    
Tax :    $0.00    
Total:    $45.00

  • Registered: 2008-07-06
  • Posts: 6,311

Re: svbuilder-Pro doesn't work anymore

Try reinstalling svBuilder-Pro following the instructions below.

  • Make sure that you have the latest version of svBuilder-Pro (v2.3.1). Please see the Upgrading SimpleViewer-Pro page if necessary.

  • Uninstall your existing svBuilder-Pro installation.

  • Delete the following folder manually (if it exists): /Users/username/Library/Application Support/Adobe/AIR/ELS/svBuilder-Pro

  • Empty your trash.

  • If you have any copy of svBuilder-Pro on an external hard drive connected to your computer, disconnect it before proceeding.

  • Install svBuilder-Pro v2.3.1 following the instructions here.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2010-11-09
  • Posts: 23

Re: svbuilder-Pro doesn't work anymore

Hi Steven,

It seems to work now, the file was located elsewhere but I found it and removed it.
Thank you for your prompt answer and solution.
All the best