Topic: PostcardViewer-Pro doesn't work in Firefox?

PostcardViewer-Pro doesn't work in Firefox and but it does work in IE?

Why might this be happening?

Re: PostcardViewer-Pro doesn't work in Firefox?

What is the URL of your gallery that is having the issue?

Mike Richards
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

I would start by double checking the your viewer.swf is where it should be and by taking a look at these html errors.

<div id="flashcontent">
  <p>Viewer requires JavaScript and the Flash Player. <a href="http://www.macromedia.com/go/getflashplayer/">Click to download Flash player</a> 
  </div>    
      <script type="text/javascript">
        var fo = new SWFObject("viewer.swf", "viewer", "100%", "600", "8", "#000000");    
                                               // width 100% Height 600px                    
        // fo.addVariable("xmlURL", "gallery.xml");            
        //fo.addVariable("langOpenImage", "Open Image in New Window");        
        fo.write("flashcontent");            
    </script>

According to your cod your viewer.swf would be at yoursite.com/viewer.swf going to that link I'm getting a 404 not found.

Mike Richards
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

Hi Mike,

The code has been fixed but this does not fix the fact that it won't work in Firefox.

The viewer.swf is in the root directory, even if you cannot access it directly.

Any other ideas?

Thanks.

Re: PostcardViewer-Pro doesn't work in Firefox?

What FTP software did you use to upload the viewer.swf to your server?

Mike Richards
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

Try deleting the file off the server, uploading it again with a ftp app like Filezilla and then clear your browser's cache before trying to view it again.

Mike Richards
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

Do you have hotlink protection enabled on your web server account?
If so, try disabling it.
Going directly to an image such as [link removed by moderator at request of original poster] fails in Firefox, Chrome and Safari but the image is displayed in IE.  Strange, but I have seen hotlink protection manifest itself like this before.

Steven Speirs
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

I have also noticed that you have both the www subdomain, www.yoursite.com, and no subdomain, yoursite.com, setup to show your site. It could be permission issues between the two or rewrite issues in your htaccess.

Mike Richards
SimpleViewer Support Team.

Re: PostcardViewer-Pro doesn't work in Firefox?

It was the hotlink protection causing the issue.   smile
Thank you for your assistance!

Last edited by housejam (2010-11-04 03:17:07)