hi Steven,

thank you so much for your reply.

I tried deleting all the files and reinstalling but no luck, i'm still having the same problem.

any other suggestions? Would love for this to work as I am comfortable and quite like the product!

-Kavia

hi there,

I was using the basic simpleviewer pro earlier today and decided to upgrade and get the pro version.

after doing so, once I unzipped the file and tried to install the builder, it is unresponsive during the install.

I tried uninstalling the previous version and pro version, restarting my machine and then installing the pro version but I am still unsuccessful with the same issue.

any help would be much appreciated.

-Kavia