• Registered: 2016-11-07
  • Posts: 2

Topic: Black screen with simpleviewer logo [SOLVED]

Hi,

I'm a complete novice to simnpleviewer, I have installed SV Builder, run it and added photos, customised to how I need it to look and embedded the code in the web page and all I get when the page is opened is a black rectangle with the simplviewer logo in the centre.

I have uninstalled and re-installed it several times and always get the same results, what am I doing wrong, please.

Operating system is Windows 10

Fred.

Last edited by Fred Nurks (2016-11-08 10:35:10)

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Black screen with simpleviewer logo [SOLVED]

Please see the following forum post for details of the problem (unable to view SimpleViewer Flash galleries locally due to a security restriction change in Adobe Flash Player v23) and a solution (add your gallery folder to the list of trusted locations in your Flash Player Settings Manager).
https://www.simpleviewer.net/forum/view … 003#p53003

This should hopefully solve your problem.

Please note that this applies only to viewing galleries locally (from your computer's hard drive).
There is no such problem once the gallery has been uploaded to a web server.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2016-11-07
  • Posts: 2

Re: Black screen with simpleviewer logo [SOLVED]

Many thanks, that's solved the problem.

Fred.

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Black screen with simpleviewer logo [SOLVED]

That's great!
Thank you for letting me know.

Steven Speirs
SimpleViewer Support Team