I'd rather have a working version of the product I paid for.
I'm more than happy to try to figure out why you are experiencing the problem that you describe but I'd really need to see your gallery live on your web server in order to help further which is why I asked for a link.
Once I'm able to see the gallery, I should hopefully have a better idea of what might be causing your problem.
It has often been the case where the gallery was not showing on mobile, but was showing on desktop versions.
This might be due to the gallery being viewed over a 3G/4G connection rather than Wi-Fi.
If you think that this is a possibility, then please see this FAQ for more information and a solution to this particular problem.
Why can't I view my gallery on a 3G mobile connection?
What this says is we can take a chance and buy your newer plugin and we may experience the same problems...
That's really why I was suggesting that you try out Juicebox-Lite and check out our demo galleries on your devices - to make sure that things work for you as expected using Juicebox instead of SimpleViewer.
This is why, up until now, we just left it as until fairly recently it would resolve the issue within the hour...
As I mentioned above, intermittent or random problems that seem to resolve themselves in time are often caused by web server or internet connection problems.
If the gallery's code remains constant and no changes are made to the browser, then the only two factors in the equation which can vary are the web server and the internet connection. As long as a browser is able to be served the gallery files complete and in a timely manner, the gallery should display the same every time.
In addition to the problems we have experienced with this new site, we actually run another website hosted by a different company using the same gallery plugin where at random the gallery has stopped working altogether. (This site has not been edited in close to two years).
What browsers are you seeing this issue in? If it is only Chrome, then please try the 10 step process in my post above. Chrome now blocks Flash content by default (although you should still see the Mobile Player version of the gallery).
If you could provide me with a link to this gallery's web page, I should hopefully be able to determine the cause of the problem and propose a solution.
If it's the XML, it doesn't make sense that a site that has basically been left altogether would stop working.
It is possible that a syntax error in the XML file might not cause the Flash Player any problems but might prevent the Mobile Player from working so, if the browser is blocking Flash due to a recent change in its security settings (for example) and the Mobile Player is being used, the gallery may not display whereas, in a Flash-enabled browser, the gallery may still display OK. (This was the case with Lippiun's gallery.)
If you'd like me to try to help further, please post back with the URLs to your gallery pages so that I can take a look at them for you.
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SimpleViewer Support Team