1 Topic by Arsiesys (edited by Arsiesys 2017-06-07 12:43:02)

  • Registered: 2017-06-07
  • Posts: 5

Topic: Back button, download button etc don't appear

Hi,

Just bought and configured SV2.

Whatever I do with SvBuilder Pro, Back button, download button etc are not on my gallery.

Here are to tests :
http://download.altered-reality.org/mariage/test


gallery.xml, it seems to be ok :

<simpleviewergallery

    resizeOnImport="false"
    useFlickr="false"
    cropToFit="false"
    title="Les préparatifs"
    captionPosition="BOTTOM"
    lockBottomStack="false"
    floatCaption="false"
    captionFontName="Times"
    captionFontSize="24"
    captionTextAlignment="CENTER"
    showImageNumber="false"
    imageNavStyle="TRIANGLE"
    thumbColumns="4"
    thumbRows="6"
    thumbPadding="2"
    thumbDropShadow="false"
    thumbNavStyle="TRIANGLE"
    thumbNavPosition="BOTTOM"
    thumbFrameWidth="1"
    thumbHoverFrameWidth="4"
    imageTransitionType="FADE"
    imageTransitionTime=".3"
    showDownloadButton="true"
    showNavButtons="true"
    showAudioButton="false"
    showAutoPlayButton="true"
    titleFontName="Times"
    titleFontSize="40"
    titleDropShadow="false"
    changeCaptionOnHover="true"
    showBackButton="true"
    backButtonURL="http://ixiaetcharlotte.altered-reality.org"
    loopAudio="false"
    backButtonText="Retour au menu"

>


How can I fix it ?

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Back button, download button etc don't appear

Thank you for providing the link to your gallery.

I see the Back Button and Download Button when I view your gallery.
If you do not see these features, then your gallery is likely being displayed by the Mobile Player in a browser which does not have Adobe Flash Player installed and enabled.
Please see this FAQ:
When I view my gallery I see a grid of thumbnails, not the layout I specified. Why?

You can check to see if Adobe Flash Player is active in your browser by visiting this Adobe help page.

Chrome has started to block Flash content by default so, if you see the problem in Chrome, please follow the following steps.

(1) Open Chrome
(2) Click the 'Options' button (the three vertical dots near the top right)
(3) Select 'Settings'
(4) Scroll down to the very bottom
(5) Click the 'Show advanced settings...' link
(6) Scroll down to the 'Privacy' section
(7) Click the 'Content settings...' button
(8) Scroll down to the 'Flash' section
(9) Select 'Allow sites to run Flash'
(10) Click the 'Done' button at the bottom right

I hope these notes help.
However, if you continue to experience difficulties, please let me know what browser (or browsers) you see the problem in and, if possible, provide a screenshot so that I can see what you are seeing.
With a little more information, I should hopefully be able to help further.
Thank you.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2017-06-07
  • Posts: 5

Re: Back button, download button etc don't appear

Thanks for the answer !

How to warn people that they miss some options if they don't have Flash enabled ?

Btw, I made a mistake when I bought simpleviewer and I paid twice (once by paypal, once by credit card). Because the first payment by paypal didn't sent me any feedback, I thought that it didn't work, and I paid by CC. But I've been charged on my paypal account just after ^^

Can I be refund ?

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Back button, download button etc don't appear

Thanks for the answer !

You're welcome.

How to warn people that they miss some options if they don't have Flash enabled ?

Prior to the Mobile Player being introduced in v2.1.0, SimpleViewer simply displayed a message saying that Adobe Flash Player was required (if it was not available in the user's browser). At least the Mobile Player now allows your gallery images to be seen by those whose browsers do not support Adobe Flash Player (or have it installed and enabled).
You could maybe just include some text on your gallery's web page to say something like "For the best viewing experience, please ensure that Adobe Flash Player is installed in your browser.".
If you wanted to display the message only if Adobe Flash Player is not available, then you could use a JavaScript Flash Detection Library such as FlashDetect.

Can I be refund ?

Yes, certainly.
Please let me know if it's OK for me to refund you for your credit card purchase via Gumroad and I'll get the refund underway for you.
Thank you.

Steven Speirs
SimpleViewer Support Team

5 Reply by Arsiesys (edited by Arsiesys 2017-06-08 10:34:01)

  • Registered: 2017-06-07
  • Posts: 5

Re: Back button, download button etc don't appear

Thanks again,

I've been contacted by mail for the refund, I don't know if it was you or someone else by the way ^^

Still I'm ok for the refund by credit card :) (Dunno why, I paid 54$ by CC and 45$ by paypal XD)

Thanks a lot !

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Back button, download button etc don't appear

I've been contacted by mail for the refund, I don't know if it was you or someone else by the way ^^

No, it wasn't me. Maybe one of my colleagues has already contacted you. Who was the email from?

Still I'm ok for the refund by credit card :) (Dunno why, I paid 54$ by CC and 45$ by paypal XD)

It's likely that you've paid VAT when purchasing via Gumroad. Please see this Gumroad support page for details.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2017-06-07
  • Posts: 5

Re: Back button, download button etc don't appear

I didn't read the mail well, I guess refund is already on the way :)


Hi,

Your refund is in our queue and will be processed in the next 3 business days. You will receive an e-mail confirmation for the refund directly from PayPal or Google Checkout.

Regards,

Felix Turner
Founder/CEO
SimpleViewer Inc.
www.simpleviewer.net


Thanks a lot for your answers and your support !

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Back button, download button etc don't appear

The refund for your Gumroad transaction has now been processed.
Please allow a few days for the refund to show up in your account.

Steven Speirs
SimpleViewer Support Team
  • Registered: 2017-06-07
  • Posts: 5

Re: Back button, download button etc don't appear

Thanks mate !

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Back button, download button etc don't appear

No problem!

Steven Speirs
SimpleViewer Support Team