I'm experiencing this issue as well. I've followed your support instructions to build my master gallery in svBuilder Pro then import to svManager to clone, but it doesn't pull over most of the formatting I've set, including, but not limited to:
caption placement and styling
download button color and size
"show thumbnail visited" setting
Also, the master template I've created does NOT have the "Simpleviewer" branding but the cloned galleries do.
Also, I change the Title of gallery in svManager and sometimes it doesn't change when you view it.
I've read your support documentation in full trying to fix all these issues, to no avail.
My agency planned on using this software for our creative presentations, so naturally I'm disappointed and can't let anyone use it until these errors are fixed.
Please let us all know (directly via email would be best) when this issue has been fixed and let me know what you can do in the mean-time to patch this major error for me specifically.
Creative Director, VLG
www.WeFightBoredom.com and www.VLGadvertising.com