• Registered: 2011-04-16
  • Posts: 4

Topic: Can't create new, or open old, galleries.

Hi All,

I recently reformatted my hard drive and installed the OS again (Windows 7 Home Premium). Everything the same as before. Installed Adobe Air (version Adobe AIR 2.7) and then svbuilder pro v.1.

Everything installed correctly, and svbuilder pro opens to the main screen, but neither the 'New Gallery" or "Open Gallery" buttons do anything.

Have searched the forums but haven't found anything. Hopefully there's an answer because I need to get to work.

Thanks.

  • Registered: 2011-04-16
  • Posts: 4

Re: Can't create new, or open old, galleries.

Forgot to mention - running program as admin. Thanks.

  • Registered: 2008-07-06
  • Posts: 6,334

Re: Can't create new, or open old, galleries.

First of all, try upgrading svBuilder-Pro to the latest version (v2.1.3).
svBuilder-Pro was introduced in SimpleViewer v2.0 and upgrades are free within the same major version number so you can download the latest version using the SimpleViewer Pro link from your purchase email.
Uninstall your existing svBuilder-Pro first and then install v2.1.3 using the 'svBuilder-Pro.air' file inside the SimpleViewer Pro download package: http://simpleviewer.net/simpleviewer/pr … o/#install

If v2.1.3 still fails, then try the following:
1) Close svBuilder-Pro
2) Delete this folder:
Mac: /Users/your_username/Library/Application Support/Adobe/AIR/svBuilder-Pro
PC (XP): C:\Documents and Settings\your_username\Application Data\Adobe\AIR\ELS\svBuilder-Pro
PC (Vista, Win 7): C:\Users\your_username\AppData\Roaming\Adobe\AIR\ELS\svBuilder-Pro
3) Restart svBuilder-Pro

Steven Speirs
SimpleViewer Support Team