Thank you for the quick answer.

Do you know when this new version will be released ?
Our client needs to know if his gallery will be down after friday and if yes for how long.

Thanks again,

Rodolphe
Globule Bleu

Oh, this is very unlucky. I wanted to start a site with galleries fetching images from Flickr this week. I pre-generated a lot of galleries, and now all of them stopped working.

Please update SimpleViewer as soon as possible to handle the problem, I don't want to use other gallery. :(

Hi,

SimpleViewer and SimpleViewer-Pro have now been updated to handle the Flickr API change. Get the details here: http://www.simpleviewer.net/news/?p=538

- Felix

I'm experiencing an error again. In my own galleries, and in this link (http://www.simpleviewer.net/simpleviewe … s=showcase) also only the thumbnails displayed, the big pictures doesn't load.

The mobile version works correctly.

Last edited by r4ndr4s4 (2014-06-29 19:42:19)

Clearing the cache doesn't work, and the page I sent, and my own galleries doesn't work correctly for my friend also, who checked it from a different computer.

Last edited by r4ndr4s4 (2014-07-07 20:53:45)

How can we be notified automatically when updates are available for SimpleViewer Pro and Tiltviewer so as to avoid any downtime for our galleries?

@dvm1

You can follow us on Twitter @simpleviewer or subscribe to our RSS feed for updates.

@kjetilhp

I have just viewed your example gallery and it displays and functions fine for myself (all thumbnails and main images display as expected).
However, I have been able to replicate the problem that you are describing and I have notified the developers (although being that I can view your gallery OK but you cannot suggests that there might be a problem with one of Flickr's servers somewhere).

Here's what I've discovered.

• Problem does not happen in live preview window in svBuilder-Pro locally (problem happens only after gallery has been uploaded to web server).

• Problem does not happen in Mobile Player (only in Flash Player).

• Some people are able to view the gallery OK whereas others are not.

• Problem seems to happens only when certain image is in first position in gallery. If you change the flickrSort order, the gallery (including the image which was previously in first position) displays fine. [Edit: This may not always be the case but seems to be true in my own test galleries.]

Unfortunately, I do not know what might be causing this problem but we will certainly investigate further.

Thanks for the reply.

I've tried all the different sort settings but same result, pictures change order but main picture still not loading.

I found the same as you, had success with on browser locally when testing, but that also stopped working after a while.

Any way to have force regular clients to use mobile player until this is fixed?

It looks like the issue may be with Flickr.
In order for the new Flickr image URLs to work within Flash applications, Flickr have had to modify the 'crossdomain.xml' files on all their image farms.
Unfortunately, it is taking some time for these modifications to propagate fully through Flickr's system.
Whether or not you are able to view your gallery successfully will depend on which server is providing the images to your gallery and which whether or not an updated 'crossdomain.xml' file is being used.
In time, the modifications will filter through to all image farms and the issue should hopefully resolve itself.
Unfortunately, there is nothing we can do to speed up the process.

Switching to the Mobile Player (rather than the Flash Player) by deselecting the 'Use Flash' checkbox (in svBuilder-Pro's 'Customize -> Embed Options' section) would be a suitable workaround until the problem is resolved.