would like to delete this program from my computer and request a refund
Issueing you with a refund would not be a problem but I'm more than happy to help you out with the problems you're having.
I can't get captions working
Please double-check that your captions are present in your gallery's XML file.
(You can open the 'gallery.xml' file in a plain text editor and check that the captions are there.)
Also, make sure that your gallery does not set captionPosition="NONE" (which would mean that captions are not displayed in the gallery).
If you continue to experience difficulties, please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further.
the back button shows as a dark box with no text in the upper corner
Make sure that you have set some text for the backButtonText (it sounds like it might be blank or empty).
If you could show me the gallery, I should hopefully be able to determine the cause of the problem and suggest a solution.
I'm also having issues with changes I've made to gallery pages, they don't refresh
This certainly sounds like a web server or browser issue.
If you are in any doubt as to whether or not your old files are being overwritten on your web server, try deleting them from your web server first before uploading the new versions in their place.
Also, please see this FAQ regarding clearing your browser's cache before reloading your gallery's web page.
When I update my images, the new images do not show up in SimpleViewer. Why?
Once I'm able to see your gallery, I should be able to help you fix the problems you are having.
However, if you would still rather have a refund, please let me know and I will send you a message with an email address where you can forward your transaction details to me. Thank you.
SimpleViewer Support Team